The move follows a pilot covering the spare parts export supply chain from France to markets such as Brazil, Saudi Arabia and South Africa. Working with solution provider GT Nexus, Renault will now roll out the ’Easy Tracker’ project, to all export markets around the world.
Renault’s spare parts supply chain is highly complex, covering 110 export destinations and 7,000 dealers across Latin America, Africa, the Middle East, Central Europe, and Asia, while product diversity is high with over 200,000 SKUs sourced from 1,700 suppliers.
“The emerging markets are very competitive and Renault wants to guarantee spare parts and accessories availability at the best-in-class level, while reducing safety stocks, inventory, and expediting costs,” said Francesca Gamboni, after sales logistics vice president at Renault Group.
“The lack of visibility into orders and inventory in transit can add costs and create unnecessary customer service disruptions across our distribution networks. By providing accurate ETA status in the cloud through GT Nexus, our importers and affiliates now have access to the information they need to operate smoothly.
“The ability to have real-time tracking of customer orders and shipments across our value chain is a key enabler.”
Renault’s after sales organisation is focusing on the high value spare parts and accessory business as part of the company’s “2016 – Drive the Change” corporate initiative.
